Warranty Policy

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AS Warranty Policy FAQ

Conditions for Warranty Coverage

  • 01

    Normal maintenance and use

    The vehicle must have been maintained and used according to the inspection and maintenance intervals and operating instructions in the owner’s manual.

  • 02

    Within the warranty period and mileage

    The warranty period must not have expired, and the vehicle must not have exceeded the warranty mileage.

  • 03

    Repair or replacement for confirmed manufacturing defects

    If technical analysis confirms that the failure was caused by a defect in materials or manufacturing, the part will be repaired or replaced with a new part or a warranty repair part.

Full Warranty Terms and Conditions

Warranty Information
Vehicles produced and sold by ARK Mobility Co., Ltd.(the "Company") are designed and manufactured in accordance with automotive laws and safety standards, and are shipped after inspection under strict quality control standards.
If a covered failure occurs while the vehicle has been used and maintained normally, following the inspection and maintenance intervals and operating instructions in the owner's manual, the Company provides warranty repairs in accordance with its quality warranty regulations and applicable laws, including the Motor Vehicle Management Act.
1. Scope of Warranty
If the customer has maintained and used the purchased vehicle normally, following the inspection and maintenance intervals and operating instructions in the owner's manual provided by the Company, the Company provides warranty repairs for failures that occur within the warranty period and warranty mileage and are confirmed to result from defects in materials or manufacturing. Covered defects are determined through technical analysis. The affected parts are repaired, or replaced with new parts or warranty repair parts designated by the Company, in accordance with the Company's quality warranty regulations.
However, if a serious defect related to driving or safety occurs in a non-commercial* passenger car, small van, or small cargo vehicle, it is handled in accordance with applicable laws and the Consumer Dispute Settlement Criteria. * Non-commercial : a vehicle not used for business purposes by a for-profit corporation or by an individual
2. Warranty Period and Covered Parts
The warranty service period starts from the date of new vehicle sale. The warranty for each part expires when either the warranty period or the warranty mileage stated below is reached, whichever comes first.
Body and general parts
  • Warranty period 2 years
  • Warranty mileage 40,000km
EV-specific parts
  • Warranty period under discussion
  • Warranty mileage under discussion
  • Notes battery, inverter, drive motor, OBC, reduction gear, system control units(battery warranty criterion : 65% SOH guaranteed)
※ Detailed warranty coverage and repair and replacement criteria follow the Company's quality warranty regulations.
※ This may vary depending on the applicable laws of each country.