Terms of Use for the ARKZON Website and Pre-reservation Service
Article 1. Purpose
These Terms set out the conditions and procedures for using the brand and product information, vehicle pre-reservation service, customer consultation, and related services provided on the official ARKZON website(arke.kr) operated by ARK Mobility Co., Ltd.(the "Company"), as well as the rights, obligations, and responsibilities of the Company and users.
Article 2. Definitions
"Website" means the official website operated by the Company to provide information and services related to the ARKZON brand and products.
"User" means an individual or business that accesses the Website and uses the services.
"Pre-reservation" means a free service for registering interest in purchasing a specific vehicle and the wish to receive information on a future contract, before a formal vehicle purchase contract is concluded.
"Pre-order contract" means a contract concluded through a separately established contract process after the vehicle's sales terms have been set in the future.
Article 3. Posting and Application of the Terms
The Company posts these Terms on the Website so that users can easily review them.
The Company may revise these Terms to the extent that doing so does not violate applicable laws.
When revising them, the Company will announce the changes and the effective date on the Website before the effective date, and carry out the procedures required by applicable laws.
Article 4. Services
The Company provides the following services through the Website.
ARKZON brand and vehicle information
Receiving pre-reservations for the ARKZON E3 and E5
Checking pre-reservation details and related notices
Information on vehicle launches and future pre-order contracts
Customer inquiries and consultation
Other services determined by the Company
Article 5. Pre-reservation Applications
Users may apply for a pre-reservation by following the application procedure set out on the Website.
When making a pre-reservation, users may enter the necessary information, such as their name, email address, desired vehicle model, color, quantity, and company name(for business customers).
Users must enter accurate information and must not enter false information or use another person's personal information without authorization.
After receiving an application, the Company may send confirmation of receipt and related information to the registered email address.
If there are justifiable reasons, such as duplicate applications, false information, or misuse of the service, the Company may ask the user to verify or supplement the application.
Article 6. Cost and Legal Effect of Pre-reservations
ARKZON pre-reservation is a free service with no reservation deposit or application fee.
A pre-reservation does not constitute the conclusion of a vehicle purchase contract or a pre-order contract.
A pre-reservation alone does not confirm the vehicle price, supply quantity, production schedule, delivery schedule, or vehicle allocation.
The completion of a pre-reservation application does not by itself guarantee the right to purchase a vehicle or the right to priority delivery.
To purchase a vehicle, users must conclude a formal contract in accordance with the sales terms to be announced separately in the future.
Article 7. Vehicle Information and Specifications
Vehicle images, designs, specifications, performance, range, and equipment posted on the Website may change depending on development progress before launch.
The final price and sales terms of the vehicle will be announced separately at the time of official sale.
Vehicle images and equipment posted on the Website may differ in part from the actual vehicle, and accurate details will be announced separately at the time of official sale.
Vehicles and equipment available for sale may vary depending on each country's certification standards and related regulations.
The Company strives to keep the vehicle information on the Website accurate, and will provide notice in an appropriate manner if a significant change occurs.
Article 8. Changes to and Cancellation of Pre-reservation Information
Users may request changes to or cancellation of their pre-reservation information through the customer inquiry channel provided by the Company.
No cancellation fee is charged for canceling a free pre-reservation.
The Company processes changes to or cancellation of reservation information after verifying the applicant.
Canceling a pre-reservation is separate from deleting personal information. The deletion and retention of personal information follow the Privacy Policy and applicable laws.
Article 9. Pre-order Contract Information and Conversion
Depending on vehicle sales readiness, the Company may provide pre-reservation customers with information about pre-order contracts in the future.
A pre-reservation is not automatically converted into a pre-order contract without the customer's separate application and required consent.
When pre-order contracts begin, the Company will separately provide information on the vehicle price, deposit, payment methods, and cancellation and refund conditions.
Users may freely decide whether to conclude a pre-order contract after reviewing the contract terms provided.
Article 10. Pre-reservation Customer Benefits
The Company may offer separate promotions or purchase benefits to pre-reservation customers.
The type, amount, eligibility, and conditions of benefits will be announced on the Website or through separate notice.
Benefits that the Company has definitively announced or agreed upon with users are governed by that announcement or agreement and applicable laws.
Article 11. Personal Information Protection
The Company processes personal information collected while providing its services in accordance with applicable laws and the Privacy Policy.
Pre-reservation personal information is managed through a personal information processing system designated by the Company.
The Company implements the administrative, technical, and physical safeguards necessary to protect personal information.
Users may exercise their personal information rights through the contact information provided in the Privacy Policy.
Article 12. Reservation Notices and Marketing Information
The Company may provide pre-reservation confirmations, notices of changes to application details, notices necessary for service operation, and information on pre-order contracts by email or other appropriate means.
Advertising information is sent only where the prior consent required by applicable laws has been obtained.
Users may withdraw their consent to receive marketing communications, and doing so will not disadvantage their use of the pre-reservation service.
Article 13. User Obligations
Users must not engage in the following acts.
Misusing another person's personal information or entering false information
Interfering with the normal operation of the Website
Infringing the intellectual property rights of the Company or third parties
Violating applicable laws or these Terms
Article 14. Changes to and Suspension of Services
The Company may change or temporarily suspend all or part of the services due to system maintenance, security needs, failures, or business operation reasons.
The Company will provide notice in a reasonable manner of any change or suspension that significantly affects users.
The Company's liability for changes to or suspension of the services is governed by applicable laws.
Article 15. Intellectual Property Rights
Intellectual property rights in the trademarks, logos, vehicle designs, images, videos, text, and other content owned by the Company and posted on the Website belong to the Company or the legitimate rights holders.
Users may not reproduce, distribute, or commercially use such content beyond the scope permitted by applicable laws without the prior permission of the rights holder.
Article 16. External Links
The Website may contain links to external sites not operated by the Company.
The Company is not responsible for the content or personal information processing of external sites, and users should review the terms and privacy policies of those sites.
Article 17. Liability and Dispute Resolution
The Company and users will make efforts to resolve any dispute arising from the use of the services through mutual consultation.
If a user suffers damage due to the Company's intentional misconduct or negligence, the Company will be liable in accordance with applicable laws.
These Terms are interpreted in accordance with the laws of the Republic of Korea, and any lawsuit concerning a dispute related to these Terms shall be filed with the court having jurisdiction under the Civil Procedure Act.
For overseas users, the mandatory consumer protection rules that apply in their country may take precedence.
Article 18. Effective Date
These Terms apply from the effective date below.
Announcement date : November 10, 2026
Effective date : November 10, 2026
